Last updated: [Add Date]
Borewell App (“we”, “our”, “us”) provides a platform to manage borewell services, track requests, record site data, and communicate with customers. This policy explains how we collect, use, and protect your information.
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1. Information We Collect
a. Personal Information
We may collect the following:
• Name
• Phone number
• Email address
• Address or service location
• Billing information (if payments are enabled)
b. Device Information
We may collect:
• Device model
• Operating system version
• App version
• IP address
• Log data and diagnostics
c. Location Information
If enabled, we use GPS to:
• Find service locations
• Assign technicians
• Track site visits
You can disable location access from device settings.
d. Service Data
• Borewell depth readings
• Water level logs
• Maintenance records
• Photos or documents uploaded by the user
• Job status and timestamps
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2. How We Use Your Information
We use your information to:
• Create and manage your account
• Process borewell service requests
• Assign field workers
• Improve accuracy of borewell depth and water-level data
• Provide customer support
• Send important notifications
• Improve app performance and analytics
We never sell your data.
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3. Sharing of Information
We may share data only with:
• Service technicians for field operations
• Payment gateways (only if payments are enabled)
• Third-party tools for analytics and crash reporting
• Government authorities only if legally required
We do not share your information with advertisers.
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4. Data Storage and Security
We use secure servers and industry-standard encryption to protect your data.
We regularly audit our systems to avoid unauthorized access, loss, or misuse.
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5. Your Rights
You can:
• View the data stored about you
• Update your personal details
• Request deletion of your account
• Withdraw permissions like location access
To make these requests, contact us at the email provided below.
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6. Cookies and Tracking
If the app uses any web-based features, we may use cookies to:
• Improve app performance
• Store preferences
You can block cookies from your browser settings.
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7. Children’s Privacy
The app is not meant for users under 13.
We do not knowingly collect data from children.
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8. Changes to this Policy
We may update this policy from time to time.
We will notify you in the app when major updates are made.
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9. Contact Information
For any questions or requests, contact:
Email: [Add your support email]
Company / Developer: [Your company name]
Address: [Optional]